State Farm® Insurance Agent Richard Pagano
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Orin Mazzoni
March 5, 2026
5
out of
5
rating by Orin Mazzoni
"Our family has worked with Richard Pagano for many years, and he has consistently been outstanding. He has helped us with multiple insurance needs over the years, including coverage for our condo during a major renovation, as well as auto insurance and other policies for different members of our family and businesses. Richard is extremely knowledgeable, responsive, and trustworthy. Whenever we’ve had questions or needed to make changes to a policy, he’s always been quick to respond and takes the time to explain everything clearly. It’s rare to find someone in the insurance industry who is both professional and genuinely looking out for your best interests. What really stands out is the long-term relationship and reliability. Our family has trusted Richard with important insurance decisions for years, and he has always delivered great service and competitive coverage. If you’re looking for an experienced insurance agent who is honest, dependable, and easy to work with, I highly recommend Richard Pagano."
We responded:
"Orin, thank you for the awesome review! It’s been a pleasure working with you and your family on your home and auto insurance. That condo renovation was pretty incredible! My team and I are here to answer whatever questions you may have, and I'm happy to hear your experience with us has been great. My team and I look forward to assisting you and your family for many more years to come. Call, text, or email whenever you need us - we’re happy to assist. Best, -Richard"
Alex Rodriguez
March 3, 2026
5
out of
5
rating by Alex Rodriguez
"I have been with Statefarm since I was 18 yrs old and am now 52. I’ve had my share of Statefarm agents from either moving to a new city or Agents that have moved on in the company and they’ve all been amazing in their own way. I’ve been with my current Agent Richard Pagano and his team members Mary and Maria Elena for a few years now and they’ve been nothing short of WONDERFUL to me. They make it a point to fully help with any question or issue in regards to my policies I have with them, which I imagine most agents would be able to provide the same level of care for their clients. However my experience with Richard and his team members is that they go above and beyond with their help and they make me feel that I’m in GREAT hands when it comes to the quality of care they show to me as their client. I have nothing but GREAT things to say about this office. So if you’re in need of a change or are constantly struggling with your level of service from your current policy, I’d HIGHLY recommend you contact Richard Pagano’s office to discuss and to consider him as your new agent. With the state of the way things are today and with the standards of quality of care that are almost nonexistent, people being so disconnected from human interaction and just about everything being so transactional and automated it’s nice to know that in my times of need in regards to my policy and level of time, effort and care I receive from Richard has ALWAYS been TOP NOTCH!!!"
We responded:
"Hi, Alex! Thank you SO much for your review of my State Farm office. It was wonderful speaking with you earlier today. My team will be so glad to hear about your review and your kind words. We aim for the experience you've had; top notch service, quality care, informative and detailed responses to your questions. It is our aim to provide our customers with as much relevant information as possible to guide them to make the best decision possible - it sounds like we're consistently hitting the mark in making you feel cared for. :) We're always here when you need us - just call, text, email, or stop on by. Thank you for your many years of loyalty to State Farm and my office. We look forward to serving you for many more. Best, -Richard"
Kendra Morris
March 2, 2026
5
out of
5
rating by Kendra Morris
"Always nice, great customer service."
We responded:
"Thank you for the 5-star review, and the kind words, Kendra! It’s a pleasure working with you. My team and I are appreciative of your business. Best, -Richard"
wesley moroschok
February 27, 2026
5
out of
5
rating by wesley moroschok
"Richard has helped family and I for years always helpful."
We responded:
"Thank you for your review of my State Farm office, Wesley! My team and I have enjoyed working with you and your family over the years. We look forward to many many more. Best, -Richard"
Linda Cleveland
February 19, 2026
5
out of
5
rating by Linda Cleveland
"Prompt reliable, patient and friendly customer service! I've enjoyed the commitment and experience of stellar service through the years."
We responded:
"Thank you for your review of my State Farm office, Linda! It's been a pleasure working with you over the years. My team and I hope to work with you for many more. :) Best, -Richard"
Michael Moroschok
February 19, 2026
5
out of
5
rating by Michael Moroschok
"Staff is always friendly and is over the top to get you taken care of! Questions or concerns they will listen to those concerns find the right solutions and get them resolved for you."
We responded:
"Hi, Michael. Thank you for your review of my State Farm office. I'm happy to hear your experience has been a positive one. We're always here to assist when you or your family need us. Best, -Richard"
J Sanchez
February 19, 2026
5
out of
5
rating by J Sanchez
"What more can I say. Marielena consistently makes me feel like she goes above & beyond to get me the best rate. I've been w/ this state farm for quite some time now & this branch has been the best by far ..."
We responded:
"Thank you SO much for you review of my State Farm office. I'm glad to hear your experience with my team has been far and away the best. Marielena is wonderful, and I feel blessed to have had her on my team for +10yrs. Again, thank you for you review. We're here whenever you need us; call, text, email, or visit. Best, -Richard"
Kimberly M
February 19, 2026
5
out of
5
rating by Kimberly M
"Always great customer service and throughly explains everything!"
We responded:
"Hi, Kimberly! Thank you for your review of my State Farm office. My team and I love working with you and your family. We are grateful for your business and your trust in us. I'm very happy to hear that you've had a great experience with my office. We're always here when you need us; call, text, email, or stop on by! Best, -Richard"
Talia Cobian
February 12, 2026
5
out of
5
rating by Talia Cobian
"Richard is very knowledgeable and has been a great resource! Highly recommend!"
We responded:
"Hi, Talia! Thank you SO much for your review of my State Farm office. I'm grateful for your high recommendation. :) It has been a pleasure working with you over the last 15+ years, and we look forward to many more. As always, email, call, text, or visit if there's anything my team and I can assist with. Best, -Richard"
Paul Pagano
February 7, 2026
5
out of
5
rating by Paul Pagano
"Richard is highly responsive and provides helpful information so we can make informed decisions. He guided us through the best types of life insurance policies for our family's needs, and helped to set up accounts for our retirement. I feel that my family's financial future is much more secure after having worked with him and his team."
We responded:
"Hi, Paul! Thank you for your review of my State Farm office. I'm glad to hear you're feeling good with the life insurance policies we set up, and that it's got you feeling more financial secure. I'm also happy to hear the retirement plans are meeting your expectations. My team and I are here whenever you need us; just call, text, email, or stop by the office. Best, -Richard"
Dale Luna
February 6, 2026
5
out of
5
rating by Dale Luna
"I always did good service with you when I call and if I have to leave a message you always call right back"
We responded:
"Thank you for you review, Dale! It's been great working with you and your family over the years. Thank you for your trust and support of my State Farm office. Best, -Richard"
Arnold C
February 4, 2026
5
out of
5
rating by Arnold C
"Excellent customer service. Marielena is very helpful and always delivers on any insurance inquiry. Highly recommended."
We responded:
"Thanks for your review of my State Farm office, Arnold! I'm happy to hear your experience with my team has been a great one. We appreciate you, your business, and your recommendation. My team and I are here whenever you need us, just call/text/email, or visit. Best, -Richard"
Gaxiola Family
February 1, 2026
5
out of
5
rating by Gaxiola Family
"Richard was such a huge help to my husband and me. As parents of two young daughters, setting up 529 plans felt a little overwhelming, but he made the entire process feel easy and stress-free. He was incredibly responsive, attentive, and knowledgeable, and patiently answered all of our questions along the way. My husband wasn’t able to be there in person, and Richard made it work by including him through a virtual meeting, which we truly appreciated. It made us both feel involved and confident in the decisions we were making. His team is also so amazing and supportive. We’ve been wanting to get this done for a while, and I’m really grateful to Richard for helping us finally take this important step for our girls’ future. Highly recommend! — The Gaxiolas"
We responded:
"Thank you so much, Gaxiola family, for the kind review! I’m glad we could make setting up your 529 college savings plans feel simple and stress-free, and include your husband virtually so everyone could be part of the education planning process. My team and I truly appreciate your trust. We know you have many State Farm offices to choose from, and it means a lot that you chose ours here in Antioch. Thanks again for the recommendation—we’re always here for your insurance and financial services needs as you plan for your family’s future. Best, -Richard"
Marielena Donjuan
January 31, 2026
5
out of
5
rating by Marielena Donjuan
"I have had polices with Richard's office for many years and have had an amazing experience. My husband and I both have life insurance policies and we love the peace of mind it gives our family."
We responded:
"Thank you for your review of my State Farm office, Marielena! It's been wonderful working with you and your family. I'm so glad to hear the life insurance policies have given you peace of mind. My team and I are here to assist whenever you need us; call, text, email, or visit! Best, -Richard"
duane colvin
January 30, 2026
5
out of
5
rating by duane colvin
"I’ve been with Richard Pagano/Statefarm for over 2 decades and have been extremely satisfied with him and his staff. They’re very professional and friendly. I’ve had financial problems through some years and they were able to work out solutions with me."
We responded:
"Hi, Duane! Thank you for your review of my State Farm office. It has been an absolute pleasure working with you and your family over the years, and I'm glad hear you experience has been a positive one. My team and I are always here to assist and provide solutions to meet/exceed your needs. Again, your review and your business are appreciated. Best, -Richard"
Lilia Mendonsa
January 29, 2026
5
out of
5
rating by Lilia Mendonsa
"I appreciate the professional and willingness to help. I had a house fire and had to relocate to Antioch. I looked up the closest State Farm and needed help sending documents. Without hesitation the agent was willing to help. I appreciate it and would recommend this location for your insurance needs."
We responded:
"Hi, Lilia! Thank you for your review and recommendation of my State Farm office. My team and I are grateful you chose our office to assist with your home insurance claim. We're here whenever you need us. Best, -Richard"
DUANE ARMSTRONG
January 27, 2026
5
out of
5
rating by DUANE ARMSTRONG
"Very fast response every time I call and have a question"
We responded:
"Hi, Duane. Thank you for taking the time to write my State Farm office a review! I'm happy to hear your experience with my team and I has been a good one, and that we're able to help you in a timely manner. We are always here for you; just call, text, email, or stop by for a visit. Best, -Richard"
Jeannette Malcolm
January 23, 2026
5
out of
5
rating by Jeannette Malcolm
"The entire staff at Richard Pagano's State Farm Insurance consistently go over and beyond to explain information well and are extremely helpful. I highly recommend them."
We responded:
"Thank you for your review, Jeannette! I'm happy to hear your experience with my State Farm office has been a great one and am appreciative of your high recommendation. :) My team and I have enjoyed working with you and your family over the years, and look forward to many more! We're here whenever you need us - just call, text, email or visit. Best, -Richard"
Jennifer Fuller
January 23, 2026
5
out of
5
rating by Jennifer Fuller
"We have had most of our Insurance policies with Richard Pagano at State Farm. We have been incredibly pleased with Richard Pagano’s office over the years, they’re trustworthy and we appreciate their attentiveness and their knowledge."
We responded:
"Hi, Jennifer! Thank you SO much for your review of my State Farm office. It has been wonderful working with you and your family. My team and I look forward to many more years of serving you. Best -Richard"
Emily Hernandez
January 15, 2026
5
out of
5
rating by Emily Hernandez
"I have been with Richard Pagano and his team for almost 11 years now they truly are like family I feel super blessed that they always help me out when I'm going thru a tough time Thank you Mary for your beautiful customer service Best place ever would 1000% recommend"
We responded:
"Hi, Emily! Thank you for your review of my State Farm office. My team and I feel equally grateful to have worked with you and your family over the years - we look forward to many more! Mary is pretty incredible, and I know she'll be happy to hear your experience has been positive one. I'm grateful to have such a wonderful team and customers like yourself. My team and I are always here when you need us; call, text, email, or visit. Best, -Richard"
Lindy Maynes
January 9, 2026
5
out of
5
rating by Lindy Maynes
"We have been considering earthquake insurance for some time. Let's face it, it not a matter of "if" but more like "when", in my opinion. Adding earthquake insurance can be confusing, but Richard Pagano at State Farm made it simple. He walked us through the different deductible options and explained the replacement cost versus market value in a way that actually made sense. We appreciate his patience and the high level of customer service. It is a relief to have peace of mind knowing we can work with a local pro. Five stars!"
We responded:
"Hi, Lindy! Thank you so much for the five stars and the kind words! You and your business are appreciated. I’m really glad you reached out about earthquake insurance—it can definitely feel confusing at first, and I’m happy we were able to walk through the deductible options together and make sense of replacement cost vs. market value coverage. It means a lot to hear you felt taken care of, and I’m grateful for the chance to be your local State Farm agent. If you ever want to review your policy again or have questions about your homeowners coverage, I’m always here to help. :) Best, -Richard"
Cynthia Harper
January 8, 2026
3
out of
5
rating by Cynthia Harper
"Very friendly and kind people"
We responded:
"Thank you for your review of my office, I'm glad to hear you find us friendly and kind. :) My team and I are grateful for your business, Cynthia. My hope and expectation is that in the coming years we can earn a 5-star review! In the meantime, we're here for you by phone, text, email, or an in-office visit. Best, -Richard"
Jeanie Butterfield
January 8, 2026
5
out of
5
rating by Jeanie Butterfield
"I had to call in today to add my kiddo and Richard was super helpful and quick with adding him... Thank you Richard!"
We responded:
"Hi, Jeanie! Thank you SO much for you review :) It's always a pleasure working with you and your family. My team and I are here whenever you need us; call, email, text, or stop on by! Best, -Richard"
Leticia Vega
January 7, 2026
5
out of
5
rating by Leticia Vega
"We have been with Richard Pagano for years. He’s the best."
We responded:
"Hi, Leticia! Thank you for your review of my State Farm office. My team and I think you're pretty great too! :) Its been a pleasure working with you over the years; my team and I look forward to many more! Best, -Richard"
John Mark Redding
January 6, 2026
5
out of
5
rating by John Mark Redding
"Very helpful agent, even though I wasn’t able to decide on buying coverage that same day."
We responded:
"Hi, John! It was great speaking with you earlier today. I appreciate your review and kind words. My team and I are here to answer any questions you may have; we want you to have as much information as possible so you can make the best decision possible. Again, thank you for your review of my State Farm office. Best, -Richard"