State Farm® Insurance Agent Richard Pagano
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
S Gut
June 14, 2025
5
out of
5
rating by S Gut
"My agent Richard Pagano at Statefarm in Antioch, CA is probably the best insurance agent I have had in the 40+ years I've had insurance. Him and his office always answers and explains my policies and changes needed They care about their clients and are Pros. I would highly recommend Richard."
We responded:
"Thank you for the review! My team and I appreciate your kind words. It has been a pleasure working with you over the years, and we look forward to many more. Feel free to call, text, or email if we can be of assistance. Best, -Richard"
brigitte warren
June 2, 2025
5
out of
5
rating by brigitte warren
"Richard was warm, professional and very helpful."
We responded:
"Hi, Brigitte! Thank you for your positive feedback! :) We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Best, -Richard"
Tybias Deo
May 5, 2025
5
out of
5
rating by Tybias Deo
"Always able to help me, easygoing processes, my family has been with them forever and we have never felt overcharged or treated unfairly."
We responded:
"Hi, Tybias! Thank you for taking the time to write us a review. It’s always a parasite working with you and your family. Glad to see we make things easy for you - that’s the goal. 🙂 My team and I look forward to working with you for many more years! Best, -Richard"
Young Gerald
May 1, 2025
5
out of
5
rating by Young Gerald
"Good service, good people overall nice job🫡"
We responded:
"Thank you for the 5-star review! We pride ourselves on providing a level of service people would tell their friends about. Glad we hit the mark for you! We look forward to continuing to serve you and your family for many more years. Best, -Richard"
Mojo agogo
April 5, 2025
5
out of
5
rating by Mojo agogo
"I've been a customer here for 40+ years. I have multiple vehicles and my home insured through here. I often see ad's pop up online stating my insurance could be lower, because insurance companies don't want you to know about possible discounts. I checked my current policy to see if i would qualify for any of the discounts they mentioned, but i didnt need to worry about it because they had already applied all eligible discounts to my policy without me ever asking. Just recently, I stopped by their office with no appointment, hoping to get another vehicle insured right away. I needed the proof of coverage to take to DMV that same day. Richard said he couldn't do it right then, because he was currently in the middle of another account. I'm not sure how he managed it, but 10 minutes later I was walking out the door with full coverage and the needed documents. It was greatly appreciated. It comforting to know they are there to help"
We responded:
"Thank you for the lovely review, Mojo! My team and I enjoy working with you and your family. It’s been a pleasure serving you over the years. Glad you shared the urgency of your need. Happy to push it up and assist. Best, -Richard"
Patricia Thompson
March 3, 2025
5
out of
5
rating by Patricia Thompson
"Richard Pagano and his team are very professional I've been with them for years. They are super awesome. They are so considerate to call and remind me about my payments and are always willing to come up with the best options for me financially. Richard and his team are the best."
We responded:
"Thank you for the kind words, Patricia! It’s always a pleasure working with you and your family. My team and I look forward to serving your insurance and financial services needs for many more years to come! Best, -Richard"
Jenn Wolffe
December 17, 2024
5
out of
5
rating by Jenn Wolffe
"Richard was very friendly & extremely helpful. Even though he knew he wasn't going to get my business, he still did what he could to get me to the right people & was very caring, professional & understanding. Highly recommend!"
We responded:
"Hi, Jenn! Thank you for your review and kind words. It was a pleasure speaking with you. I hope the suggestions provided are fruitful/helpful. Best, -Richard"
Sarah Gayle
November 11, 2024
5
out of
5
rating by Sarah Gayle
"Richard was very helpful and quick to assist in adding another car to my account. Great customer service!"
We responded:
"Hi, Sarah! Thank you for your review of my State Farm office. It’s been a pleasure working with you and your family over the years. Looking forward to many more! Best, -Richard"
Aimee Macomber
October 7, 2024
5
out of
5
rating by Aimee Macomber
"Extremely helpful and knowledgeable! A++++"
We responded:
"Hi, Aimee! Thank you for the wonderful review. I appreciate the kind words; my team and I strive to be as helpful as possible, and to stay up-to-date on industry trends. 🙂 We look forward to working with you in the future. Best, -Richard"
David Martinez
September 12, 2024
5
out of
5
rating by David Martinez
"To begin with, they have excellent communication skills. Always return calls and inquiries, and if they don't, they'll give you a call right away! Speaking Spanish, Mary and Marielena are a great help to my non-English speaking mother. Additionally, Richard is always willing to respond to inquiries. I constantly tell all of my friends to get insurance from this agency! Fantastic service"
We responded:
"Hi, David! Thank you for the kind words and 5-star review. Marielena and Mary are pretty great, and I feel fortunate to have them on my team. Glad to hear you’re happy with the level of service we provide in English and Spanish. 🙂 Thank you for telling your friends about us too! Best, -Richard"
Julie Hokes
August 27, 2024
5
out of
5
rating by Julie Hokes
"Love the service with Richard Pagano and his staff from State Farm.they are always there helping me with any problem or question that I might have making sure that I understand"
We responded:
"Hi, Julie! Thank you for taking time to write my office such a heartfelt review! We love working with you and are grateful for your continued business. Feel free to call, text, or email for any other insurance questions you may have. 🙂 Best, -Richard"
Arturo Ayala
August 27, 2024
5
out of
5
rating by Arturo Ayala
"Very satisfied with this office, always provide excellent customer service. Richard and Mary went above and beyond to help me with my claim process"
We responded:
"Arturo, thank you for the wonderful review and kind words. My team and I are humbled. It has been a pleasure working with you on your car insurance and home insurance for so many years! We’re here whenever you need us; call, text, or email. Thank you again for your review of my State Farm Insurance office, and for your continued business. Best, -Richard"
Lynnette Warfield
August 21, 2024
1
out of
5
rating by Lynnette Warfield
"Richard Pagano have great reviews. Then I decided to transfer to Richard as my agent with State Farm Insurance. It was the wrong move. No customer service. I'm done!"
We responded:
"Hi, Lynette! Thanks for taking the time to write a review of my State Farm office. Always appreciative of folks sharing their experiences and giving me the opportunity to grow as a small business owner. Wishing you great things with your new agent. Best, -Richard"
Oscar Rivas
August 2, 2024
5
out of
5
rating by Oscar Rivas
"Always there to help in all the ways of insurance"
We responded:
"Thank you for the 5-stars, Oscar! My team and I enjoy working with you and your family! :) Best, -Richard"
Wendell Joyner
July 31, 2024
5
out of
5
rating by Wendell Joyner
"I've been a State Farm customer for over 10 years. Richard's office has always responded quickly to any insurance needs and changes I've had over the years. In addition, the time he takes to explain other offerings from State Farm as been immensely helpful as I prepare for retirement in the near future. I know it's often considered convenient to have an online only insurer but I've found that having the personal touch of an actual agent has been of even greater value for me. I can't thank Richard and his team enough for the outstanding service they've provided over the years and I look forward to many more."
We responded:
"Wendell, thank you for the kind words. My team and I absolutely love working with you and your family, and we appreciate your many years of patronage to our office - thank you! We look forward to serving you for many many more years. Best, -Richard"
Cheryl Palacios
July 31, 2024
5
out of
5
rating by Cheryl Palacios
"Richard was great! He took his time and answered all my questions regarding an umbrella policy and made sure I understood everything. I would highly recommend him!"
We responded:
"Thanks for the review, Cheryl! It’s always great speaking with you. Glad to be of assistance. Call, text, or email if you have any additional equations about your umbrella, cars, or home. Best, -Richard"
Jeanette G
February 13, 2024
5
out of
5
rating by Jeanette G
"Richard P. and staff are the best and always available when I call or email. I have been with the company for over 3 years and the customer service has not changed. Top notch for car insurance and renter's insurance. Statefarm is a good company but their agents and staff make Statefarm a great company."
We responded:
"Hi, Jeanette! Thank you for your review and kind words. It has been an absolute pleasure for my team and I to work with you on your car and renters insurance. We look forward to many more years of serving you. Best, -Richard"
Danielle LeeBradford
January 2, 2024
5
out of
5
rating by Danielle LeeBradford
"Very friendly, fast and informative . Thank you so much . I would most definitely recommend"
We responded:
"Hi, Danielle! Thank you for your review! It was a pleasure working with you today. We recognize you have many choices for your car insurance, and my team and I very much appreciate your having selected my office to work with. We’re here whenever you need us. Best, -Richard"
Vanessa Guitron
December 22, 2023
5
out of
5
rating by Vanessa Guitron
"Amazing service! Mary was extremely kind and supportive during my visit."
We responded:
"Thank you for taking the time to write my office a review, Vanessa! Mary is an asset to the team; we’re fortunate to have her. I’m glad to hear your experience was excellent. Best, -Richard"
Leo Medrano
December 20, 2023
5
out of
5
rating by Leo Medrano
"Excelente personal ,en especial MariElena que medio una cotización y resolvió mis preguntas muy amablemente y bien detallado ....👍🏽👍🏽👍🏽"
We responded:
"Gracias por sus amables palabras, Leo. Es un placer trabajar con usted. -Richard"
FREDO Peza
December 20, 2023
5
out of
5
rating by FREDO Peza
"MariElena was knowledgeable and pleasant to speak to."
We responded:
"Thanks for the five star review, Fredo! We’re very fortunate to have Marielena on our team. She’s a wealth of knowledge, and always pleasant. Best, -Richard"
Jdub422127
December 20, 2023
5
out of
5
rating by Jdub422127
"Been coming here for years. You won’t regret it"
We responded:
"Thank you for taking the time to review my State Farm office! It’s been a pleasure working with you and we look forward to many more years of serving you. Best, -Richard"
Bianca Padilla
December 20, 2023
5
out of
5
rating by Bianca Padilla
"Very professional and helpful"
We responded:
"Thank you for your review, Bianca! My team and I are always here to help - just call, email, text, or swing by the office. 😊 Best, -Richard"
Erick Garcia
December 19, 2023
5
out of
5
rating by Erick Garcia
"This office is awesome, always goes above and beyond to save me some money !!"
We responded:
"Thank you for your review of my office, Erick. It’s a pleasure working with you. We’re happy to provide great coverage at a price you’re comfortable with. My team and I are available whenever you need us; phone, text, email, or stop on by the office. Best, -Richard"
John Valencia
December 17, 2023
5
out of
5
rating by John Valencia
"Marielena was great!! Helped get my paperwork in order, Have a Merry Christmas and a Happy New Year!!"
We responded:
"Thanks for the five star review, John! My team and I are here and happy to assist. Wishing you and yours the best during the holiday season and throughout the year. Best, -Richard"