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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Paul Pagano

Paul Pagano

February 7, 2026

5  out of  5
rating by Paul Pagano
"Richard is highly responsive and provides helpful information so we can make informed decisions. He guided us through the best types of life insurance policies for our family's needs, and helped to set up accounts for our retirement. I feel that my family's financial future is much more secure after having worked with him and his team."
We responded:
"Hi, Paul! Thank you for your review of my State Farm office. I'm glad to hear you're feeling good with the life insurance policies we set up, and that it's got you feeling more financial secure. I'm also happy to hear the retirement plans are meeting your expectations. My team and I are here whenever you need us; just call, text, email, or stop by the office. Best, -Richard"
Profile photo of Dale Luna

Dale Luna

February 6, 2026

5  out of  5
rating by Dale Luna
"I always did good service with you when I call and if I have to leave a message you always call right back"
We responded:
"Thank you for you review, Dale! It's been great working with you and your family over the years. Thank you for your trust and support of my State Farm office. Best, -Richard"
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Arnold C

February 4, 2026

5  out of  5
rating by Arnold C
"Excellent customer service. Marielena is very helpful and always delivers on any insurance inquiry. Highly recommended."
We responded:
"Thanks for your review of my State Farm office, Arnold! I'm happy to hear your experience with my team has been a great one. We appreciate you, your business, and your recommendation. My team and I are here whenever you need us, just call/text/email, or visit. Best, -Richard"
Profile photo of Gaxiola Family

Gaxiola Family

February 1, 2026

5  out of  5
rating by Gaxiola Family
"Richard was such a huge help to my husband and me. As parents of two young daughters, setting up 529 plans felt a little overwhelming, but he made the entire process feel easy and stress-free. He was incredibly responsive, attentive, and knowledgeable, and patiently answered all of our questions along the way. My husband wasn’t able to be there in person, and Richard made it work by including him through a virtual meeting, which we truly appreciated. It made us both feel involved and confident in the decisions we were making. His team is also so amazing and supportive. We’ve been wanting to get this done for a while, and I’m really grateful to Richard for helping us finally take this important step for our girls’ future. Highly recommend! — The Gaxiolas"
We responded:
"Thank you so much, Gaxiola family, for the kind review! I’m glad we could make setting up your 529 college savings plans feel simple and stress-free, and include your husband virtually so everyone could be part of the education planning process. My team and I truly appreciate your trust. We know you have many State Farm offices to choose from, and it means a lot that you chose ours here in Antioch. Thanks again for the recommendation—we’re always here for your insurance and financial services needs as you plan for your family’s future. Best, -Richard"
Profile photo of Marielena Donjuan

Marielena Donjuan

January 31, 2026

5  out of  5
rating by Marielena Donjuan
"I have had polices with Richard's office for many years and have had an amazing experience. My husband and I both have life insurance policies and we love the peace of mind it gives our family."
We responded:
"Thank you for your review of my State Farm office, Marielena! It's been wonderful working with you and your family. I'm so glad to hear the life insurance policies have given you peace of mind. My team and I are here to assist whenever you need us; call, text, email, or visit! Best, -Richard"
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duane colvin

January 30, 2026

5  out of  5
rating by duane colvin
"I’ve been with Richard Pagano/Statefarm for over 2 decades and have been extremely satisfied with him and his staff. They’re very professional and friendly. I’ve had financial problems through some years and they were able to work out solutions with me."
We responded:
"Hi, Duane! Thank you for your review of my State Farm office. It has been an absolute pleasure working with you and your family over the years, and I'm glad hear you experience has been a positive one. My team and I are always here to assist and provide solutions to meet/exceed your needs. Again, your review and your business are appreciated. Best, -Richard"
Profile photo of Lilia Mendonsa

Lilia Mendonsa

January 29, 2026

5  out of  5
rating by Lilia Mendonsa
"I appreciate the professional and willingness to help. I had a house fire and had to relocate to Antioch. I looked up the closest State Farm and needed help sending documents. Without hesitation the agent was willing to help. I appreciate it and would recommend this location for your insurance needs."
We responded:
"Hi, Lilia! Thank you for your review and recommendation of my State Farm office. My team and I are grateful you chose our office to assist with your home insurance claim. We're here whenever you need us. Best, -Richard"
Profile photo of DUANE ARMSTRONG

DUANE ARMSTRONG

January 27, 2026

5  out of  5
rating by DUANE ARMSTRONG
"Very fast response every time I call and have a question"
We responded:
"Hi, Duane. Thank you for taking the time to write my State Farm office a review! I'm happy to hear your experience with my team and I has been a good one, and that we're able to help you in a timely manner. We are always here for you; just call, text, email, or stop by for a visit. Best, -Richard"
Profile photo of Jeannette Malcolm

Jeannette Malcolm

January 23, 2026

5  out of  5
rating by Jeannette Malcolm
"The entire staff at Richard Pagano's State Farm Insurance consistently go over and beyond to explain information well and are extremely helpful. I highly recommend them."
We responded:
"Thank you for your review, Jeannette! I'm happy to hear your experience with my State Farm office has been a great one and am appreciative of your high recommendation. :) My team and I have enjoyed working with you and your family over the years, and look forward to many more! We're here whenever you need us - just call, text, email or visit. Best, -Richard"
Profile photo of Jennifer Fuller

Jennifer Fuller

January 23, 2026

5  out of  5
rating by Jennifer Fuller
"We have had most of our Insurance policies with Richard Pagano at State Farm. We have been incredibly pleased with Richard Pagano’s office over the years, they’re trustworthy and we appreciate their attentiveness and their knowledge."
We responded:
"Hi, Jennifer! Thank you SO much for your review of my State Farm office. It has been wonderful working with you and your family. My team and I look forward to many more years of serving you. Best -Richard"
Profile photo of Emily Hernandez

Emily Hernandez

January 15, 2026

5  out of  5
rating by Emily Hernandez
"I have been with Richard Pagano and his team for almost 11 years now they truly are like family I feel super blessed that they always help me out when I'm going thru a tough time Thank you Mary for your beautiful customer service Best place ever would 1000% recommend"
We responded:
"Hi, Emily! Thank you for your review of my State Farm office. My team and I feel equally grateful to have worked with you and your family over the years - we look forward to many more! Mary is pretty incredible, and I know she'll be happy to hear your experience has been positive one. I'm grateful to have such a wonderful team and customers like yourself. My team and I are always here when you need us; call, text, email, or visit. Best, -Richard"
Profile photo of Lindy Maynes

Lindy Maynes

January 9, 2026

5  out of  5
rating by Lindy Maynes
"We have been considering earthquake insurance for some time. Let's face it, it not a matter of "if" but more like "when", in my opinion. Adding earthquake insurance can be confusing, but Richard Pagano at State Farm made it simple. He walked us through the different deductible options and explained the replacement cost versus market value in a way that actually made sense. We appreciate his patience and the high level of customer service. It is a relief to have peace of mind knowing we can work with a local pro. Five stars!"
We responded:
"Hi, Lindy! Thank you so much for the five stars and the kind words! You and your business are appreciated. I’m really glad you reached out about earthquake insurance—it can definitely feel confusing at first, and I’m happy we were able to walk through the deductible options together and make sense of replacement cost vs. market value coverage. It means a lot to hear you felt taken care of, and I’m grateful for the chance to be your local State Farm agent. If you ever want to review your policy again or have questions about your homeowners coverage, I’m always here to help. :) Best, -Richard"
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Cynthia Harper

January 8, 2026

3  out of  5
rating by Cynthia Harper
"Very friendly and kind people"
We responded:
"Thank you for your review of my office, I'm glad to hear you find us friendly and kind. :) My team and I are grateful for your business, Cynthia. My hope and expectation is that in the coming years we can earn a 5-star review! In the meantime, we're here for you by phone, text, email, or an in-office visit. Best, -Richard"
Profile photo of Jeanie Butterfield

Jeanie Butterfield

January 8, 2026

5  out of  5
rating by Jeanie Butterfield
"I had to call in today to add my kiddo and Richard was super helpful and quick with adding him... Thank you Richard!"
We responded:
"Hi, Jeanie! Thank you SO much for you review :) It's always a pleasure working with you and your family. My team and I are here whenever you need us; call, email, text, or stop on by! Best, -Richard"
Profile photo of Leticia Vega

Leticia Vega

January 7, 2026

5  out of  5
rating by Leticia Vega
"We have been with Richard Pagano for years. He’s the best."
We responded:
"Hi, Leticia! Thank you for your review of my State Farm office. My team and I think you're pretty great too! :) Its been a pleasure working with you over the years; my team and I look forward to many more! Best, -Richard"
Profile photo of John Mark Redding

John Mark Redding

January 6, 2026

5  out of  5
rating by John Mark Redding
"Very helpful agent, even though I wasn’t able to decide on buying coverage that same day."
We responded:
"Hi, John! It was great speaking with you earlier today. I appreciate your review and kind words. My team and I are here to answer any questions you may have; we want you to have as much information as possible so you can make the best decision possible. Again, thank you for your review of my State Farm office. Best, -Richard"
Profile photo of Peggy Perazzo

Peggy Perazzo

January 5, 2026

5  out of  5
rating by Peggy Perazzo
"Excellent communication."
We responded:
"Thank you for your review of my State Farm office Peggy! My team and I enjoy working with you, and appreciate your business. We look forward to continuing to serving you in the future. Best, -Richard"
Profile photo of Nick Costanza

Nick Costanza

December 31, 2025

5  out of  5
rating by Nick Costanza
"Richard and his team go above and beyond with every detail and scenario - the best customer service and always working with us to get the best rates across all our needs. Highly recommend!"
We responded:
"Hi, Nick! Thank you for your review. It's been great working with you and your family over the years. I'm so happy to know your experience with my office has been a positive one. My team and I are always here when you need us, just call/text/email or stop by the office. Again, thank you! Best, -Richard"
Profile photo of Tammy Williams

Tammy Williams

December 31, 2025

5  out of  5
rating by Tammy Williams
"Always exceeds my expectations. Been with this company for many years. There not just my insurance, they are family"
We responded:
"Hi, Tammy!! Thank you SO much for your review of my office. You, your family, and your business are valued and appreciated. My team and I love working with you all and we feel like you are family too. :) We're here whenever you need us, just call/text/email/visit. Best, -Richard"
Profile photo of asad khan

asad khan

December 30, 2025

5  out of  5
rating by asad khan
"Great job"
We responded:
"Hi, Asad! Thank you for the 5-star review! We appreciate your business and support of my State Farm office. My team and I are always here and happy to assist. Best, -Richard"
Profile photo of Frances Robinson

Frances Robinson

December 29, 2025

5  out of  5
rating by Frances Robinson
"I called him and let them know of my changes adding a new Car. They got back to me right away. Had Insurance within an hour Great job."
We responded:
"Thank you for your review of my State Farm office, Frances! My team and I appreciate you and your business; it has been great working with you and your family over the years. Whether it's by phone call, text, or email, we're here to assist when you need us. Best, -Richard"
Profile photo of A. Garza

A. Garza

December 29, 2025

5  out of  5
rating by A. Garza
"The staff here is like family! They are always super attentive and friendly."
We responded:
"Thank you for your review! It’s been wonderful working with you over the years. My team and I look forward to many more. :) You and your family are such an important part of our State Farm family. :) Best, -Richard"
Profile photo of Jan Mcgreer

Jan Mcgreer

December 23, 2025

5  out of  5
rating by Jan Mcgreer
"They have always help me"
We responded:
"Thank you for your kind words and five-stars, Jan! It’s been a pleasure working with you and your family over the years. My team and I look forward to many more. Best, -Richard. "
Profile photo of Nancy Carrillo

Nancy Carrillo

December 19, 2025

5  out of  5
rating by Nancy Carrillo
"They have been so helpful and are always there for me whenever I call"
We responded:
"Hi, Nancy! Thank you for your review. My team and I appreciate it. We’re always here for you; just call, email, or text. Thank you for your business and support of my local State Farm office. Best, -Richard"
Profile photo of Lillian Coats

Lillian Coats

December 18, 2025

5  out of  5
rating by Lillian Coats
"Great job"
We responded:
"Thank you for your review, Lillian! It's been a pleasure working with you and your family over the years. My team and I are grateful for your support of our State Farm office. Best, -Richard"