State Farm® Insurance Agent Richard Pagano
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Laryssah Pizarro
June 16, 2026
"Want to be with an Agent who genuinely cares about you and your policies? Richard, is that Agent. He holds all my policies and I have never felt better. Thank you for the great service and for being a wonderful Agent!"
"Thank you, Laryssah! Your review means a great deal to me. I truly appreciate the trust you’ve placed in me over the years and the opportunity to help protect what’s important to you. One of the most rewarding parts of being an agent is building lasting relationships and helping customers feel confident in their coverage decisions. I’m grateful for your kind words and for recognizing the level of service my team and I strive to provide every day. Thank you again for your support, trust, and friendship. It’s a privilege to be your agent, and I look forward to serving you for many years to come. Best, -Richard"
kidd
June 12, 2026
"Im writing this out of appreciation for Chris and Heaven they are great insurance agents and always go above and beyond for me. I recently spoke to Chris and he helped me out a lot and gave me powerful insight into insurance logistics. Everyone I know needing insurance is recommended."
Charlotte Alvarez
June 12, 2026
"Richard has been my Insurance Agent for a few years now. He has helped me with my homeowners insurance as well as my cars. I get great service. He responds promptly to emails . There is such an advantage to having a real Insurance Agent. I recommend Richard Pagano."
"Hi, Charlotte! Thank you so much for the kind review. It’s been a pleasure working with you over the years on your homeowners and auto insurance. I’m glad to hear you’ve had a great experience with my office and that we’ve been responsive when you need us. My team and I work hard to make insurance as easy as possible, and we truly appreciate the trust you’ve placed in us. Your comment about the value of having a real insurance agent really resonates with me. When questions come up or life changes, it’s nice to know you're not reaching out to a call center across the globe; that there’s someone local that knows you and can see you in person. Thank you again for your recommendation and continued support. My team and I look forward to serving you for many more years. Best, -Richard"
Christian Sermeno
June 10, 2026
"I’ve been a customer with State Farm for quite a while, and my experience with Richard Pagano and his team has been excellent. Richard is knowledgeable, professional, and always takes the time to explain coverage options and answer any questions I have. It’s clear that he genuinely cares about his clients and wants to make sure they have the protection that’s right for their needs. Whenever I’ve needed assistance, Richard and his office have been responsive, friendly, and easy to work with. It’s reassuring to know I have an agent I can trust who is always willing to help. I highly recommend Richard Pagano’s State Farm office to anyone looking for reliable insurance and outstanding customer service."
"Thank you, Christian, for taking the time to leave such a thoughtful review and for placing your trust in me and my team over the years. It means a lot to hear that you’ve had an excellent experience with our office. I believe insurance is about more than just policies—it’s about helping customers understand their options, feel confident in their coverage decisions, and know they have someone they can count on when questions come up. I’m especially grateful for your kind words about our responsiveness and customer service. My team and I work hard to make every interaction helpful, professional, and personal, and it’s rewarding to know that effort has made a difference for you. Thank you for recommending our State Farm office to others looking for reliable auto insurance, home insurance, and personalized service. We truly appreciate your loyalty and look forward to continuing to serve you for many years to come! Best, -Richard"
Roxana Sotomayor
May 27, 2026
"We have been with State Farm for 30 years now. Dealing with Richard Pagano and the staff has been a pleasure. It is important that the agents know and care about their clients and Richard does just that. Hope he will be around for many more years to come!"
"Thank you so much, Roxana, for your kind words and for trusting me and my team with your insurance needs. Hearing that working with our State Farm office has been such a positive experience truly means a lot to me. Building long-term relationships and making sure our customers feel known, valued, and cared for has always been the most important part of what I do. I’m grateful for the opportunity to help protect your family through the years with your insurance needs, and I appreciate you recognizing the care and attention my team provides every day. Thank you again for your loyalty, support, and thoughtful review. I look forward to being here for you for many more years to come! Best, -Richard"
thomas zielin
May 27, 2026
"Excellent service consistently. We’ve used Richard Pagano and his team for years for both home and auto insurance. We had to file a claim last year for a hit and run while parked and they got our truck fixed at our preferred auto shop that turned out to be their contracted shop also. Great service with a rental car all coordinated for me. Thanks, I appreciate you guys taking care of us when needed."
"Thank you, Thomas, for taking the time to share this thoughtful review—and for being a long-time customer of my State Farm office. My team and I are grateful for your continued trust in us for your State Farm auto insurance and home insurance needs. It means a lot to hear that we’ve been able to deliver “excellent service consistently,” especially when it matters most during a claim situation. Hit-and-run claims can be frustrating, and we’re really glad our team was able to help coordinate your repair through your preferred auto shop, along with getting your rental vehicle set up and keeping the process as smooth as possible. Making sure you’re back on the road quickly and with minimal stress is exactly what we aim for in every claim experience. We truly appreciate you highlighting both the service and the care from our team—that kind of feedback helps reinforce why we do what we do every day here in insurance and claims support. Thanks again for your continued loyalty, and for sharing your experience in a review. My team and I look forward to being here whenever you need us next. Best, -Richard"
LaShun Shumake-Ward
May 23, 2026
"I have been with State Farm for 24 years and Richard Pagano has been my agent for 22 years. I cannot thank Richard Pagano and his amazing staff enough for the exceptional service they provide for me and my family. Always professional, prompt with returning calls and answering questions. My agent has always provided me with great customer support when it came to my car insurance, home insurance and life insurance policy’s, he has never steered me wrong, always had an ear to listen if I had concerns. Mr Pagano is always timely and efficient, he looks out for his clients best interest. If there is a rate increase, he contacts me to schedule an appointment to discuss. I am very confident in my coverage choices. I would like to also say that he provides Wonderful service to my grown daughters. Every Birthday and Holidays we always receive a card of appreciation."
"Thank you so much, LaShun, for your incredibly kind words and for trusting my State Farm office for more than two decades! My team and I truly appreciate your loyalty over the past 24 years and are honored to have served you and your family for so many of those years. Providing dependable customer service, clear communication, and personalized insurance guidance for your auto, home, and life insurance needs is always our goal. It means a lot to hear that my team’s responsiveness, professionalism, and care have made a positive impact over the years. I’m grateful for the opportunity to help protect what matters most to you and your daughters, and I look forward to continuing to be here whenever you need us. Thank you again for your support, your trust, and for taking the time to share your experience with my State Farm agency! Best, -Richard"
Sue Harrington
May 22, 2026
"I have been handling my father's estate and everyone I've dealt with has been so helpful, friendly and easy to deal with. I really appreciate them!!! Thank you all for making this hard time so much easier!!!"
"Hi, Sue! Thank you for your review of my State Farm office. I’m delighted to hear your experience with my office has been a friendly and easy one. We know estate matters can be difficult, and try to simplify the process as much as possible. Again, thank you for your review. Best, -Richard "
John Marín
May 17, 2026
"Working with Richard Pagano has been an absolute pleasure. He provided top-notch, professional service and helped me navigate my insurance options with ease. He is highly responsive, trustworthy, and expert in his field. I am very impressed with the quality of service from his State Farm office and would definitely recommend Richard to family and friends for any insurance needs."
"Thank you for your review of my State Farm office, John! My team and I strive for professionalism, trustworthiness, and responsiveness at each interaction. I’m glad we met the mark! It has been wonderful working with you and we look forward to many more years. Best, -Richard"
Jeanette G
May 8, 2026
"Richard P. and staff are the best and always available when I call or email. I have been with the company for over 3 years and the customer service has not changed. Top notch for car insurance and renter's insurance. Statefarm is a good company but their agents and staff make Statefarm a great company. Follow Up: After 2 years of leaving this post I can say my review remains the same. This office has an exceptional team. Marielena always answers my call and assist with all concerns about my policy. I couldn't ask for better customer service. The call anytime standard is concrete at Richard Pagano's office for customer service. Richard will also follow up directly and answer all questions about my policy. I am grateful for the customer service and knowledge of this team. I trust Richard Pagano and his team to provide excellent customer service and knowledge about my policy. My business will remain with State Farm."
"Hi, Jeanette! Thank you for your review and kind words. It has been an absolute pleasure for my team and I to work with you on your car and renters insurance. We look forward to many more years of serving you. Best, -Richard"
Fernando TRUJILLO
May 8, 2026
"I’ve been with State Farm for many years! Customer service was the best! I’m sending a big thank you to the State Farm team. Unfortunately they no longer have home owners insurance so I had to go somewhere else! If by chance they happen to start having home owners insurance I would definitely go back to State Farm. Respectfully, Fernando Trujillo"
"Hi, Fernando! Thank you for the amazing 5-star review and for your loyalty to my State Farm for many years. My team and I truly appreciate you and the trust you’ve placed in us here in Antioch, CA. We’re sad to see you go and understand why you had to go elsewhere for homeowners insurance. When State Farm homeowners coverage becomes available again, we’d love the chance to earn back your business. Best, Richard"
Vickie
April 24, 2026
"I have been with Richard Pagano State Farm Office for many years. The staff is friendly and professional"
"Thank you for your review of my State Farm office, Vickie! It has been a pleasure working with you over the years - my team and I look forward to many more. Best, -Richard"
SPS Painting
April 19, 2026
"Mr. Pagano has been helping my family and me with all our insurance needs for our homes and vehicles for over 10 years. Great customer service very knowledgeable Mary is always great very helpful. Very polite again thank you to all the team there."
"Thank you for your review of my State Farm office. It has been a pleasure working with you and your family. My team and I look forward to serving you for many more years on your home insurance and car insurance. Best, -Richard"
Anna Menough
April 16, 2026
"Richard is extremely knowledgeable when it comes to Medicare and Medicare supplement options. I attended one of his webinars and was very impressed by how clearly he explained everything and answered questions. He is well informed professional, and someone I genuinely trust when it comes to Medicare planning I highly recommend him to anyone looking for guidance in this area!"
"Hi, Anna! Thank you very much for your kind review of my State Farm office. I'm happy to hear you found the webinar insightful. It has been a pleasure assisting you with your insurance, and I look forward to being here for you for many more years. Whenever you need anything, feel free to email, call, text, or stop by the office for a visit. Best, -Richard"
Davida Downs
April 16, 2026
"I like coming here. Ionic everybody and it's easy."
"Hi, Davida! Thank you for your review of my State Farm agency. My team and I also like when you visit the office. Best, -Richard"
Cynthia Saunders
April 15, 2026
"I have been receiving insurance services from State Farm for over 30 years; Richard Pagano’s office for over 10+ years. I appreciate their courteous and personable customer service, and attention to detail. Richard, Mariella and staff members promptly respond to requests and questions regarding my policy, and provide me with new information or upcoming changes. I feel they are all knowledgeable in their respective areas and I look forward to continuing our “interactive” business relationship with their office moving forward. Thank you for all you do! Best regards, Cynthia S."
"Hi, Cynthia! Thank you SO very much for your review of my State Farm office. My team and I have enjoyed each opportunity to serve you over the years, and we look forward to many more. :) Best, -Richard"
Donna McGee
April 15, 2026
"Richard is a kind, friendly and helpful agent. His office staff are very helpful, too. He offers products that I hadn’t even considered that would help me and my family be better protected. He is responsive and knowledgeable, and I trust him as someone my friends and family should use."
"Hi, Donna! Thank you SO much for your wonderful and kind review. My team and I are grateful for your support and trust in my State Farm office. We're always here when you need us; call, text, email, or visit. Best, -Richard"
Nicky Weste
April 15, 2026
"Richard consistently delivers top-tier work with a high level of professionalism and care. His attention to detail and commitment to doing things right really sets them apart. If you’re looking for someone reliable and skilled, this is the team to go with."
"Hi, Nicky! Thank you SO much for your kind words - my team and I work diligently to provide top-tier service with a high level of professionalism. Your support of my State Farm office is greatly appreciated. Best, -Richard"
Val Tompkins
April 15, 2026
"Three years later from my origional review and I am back to thank Richard for his constant care for his clients and going above and beyond to make sure that all needs are covered from the must have coverage, to the should have coverage and to the maybe need coverage Richard is very good at responding and reviewing the policies and need. His office is very good at responding to inquiries or getting paper work into proper hands. With Richard Pagano as your agent, I stick with your insurance is only as good as your agent, and he truly cares about his clients making sure their insurance is working for them. If you have needs in commercial, home, life and or need to talk with someone about medicare coverage then please give Richard a call as he will give you your best options and direction to go. Richard has been Awesome. If you believe that your insurance is only as good as your agent then Richard is your guy. He is genuine and understanding of your wants and your needs and I feel really takes the time to put together the best package for your needs. He is excellent at listening to his clients and following up with them on a regular basis to make sure to keep up with possible changes in your life that require changes in your insurance needs."
"Hi, Val! Thank you for the awesome review. I’m so appreciative of, and humbled by, your kind words. My team and I genuinely care about making sure our customers homes and cars and businesses are properly covered. I’m glad to see you noticed. 😊 We’re here whenever you need us. Best, -Richard"
Leanna Pagano
April 15, 2026
"Richard has been super helpful in making the best insurance choices as plans evolve. Also very responsive whenever we need help!"
"Hi, Leanna! Thank you for your review! It has been wonderful working with you and your family. We're always here when you need us - call, text, visit, or email. :) Best, -Richard"
Mark Habib
April 15, 2026
"Richard has been my agent for many years and has been consistently reliable and knowledgeable through every stage of life and coverage, whether it’s auto, homeowners, renters, or umbrella. He makes complex decisions easy to understand and keeps my best interests front and center. Highly recommend if you want someone you can trust long-term."
"Thank you for your review of my State Farm office, Mark! I appreciate your kind words. My team and I are always here to assist with your auto, home, and umbrella insurance. It's my goal to make the complex easy and to keep your best interest at heart; I'm happy to see I'm hitting the mark. I look forward to working with you and your family for many more years. Best, -Richard"
Eyesbleed
April 15, 2026
"Richard is a genuine and caring person. That extends down to his clients. We aren't just numbers on a page. I know it's can't be the only one who feels that way. Thank you to Richard and his team."
"Thank you for your review of my State Farm office! My team and I genuinely appreciate your kind words. We look forward to continuing to serve you. Please email, call, text, or visit our office if there's anything you need. Best, -Richard"
Kathy Reis
April 15, 2026
"I LOVE working with Richard!! He is always there to answer any questions I have or anything needed. Truly the BEST agent I’ve ever had!!"
"Hi, Kathy! Thank you for your review of my State Farm office. I LOVE working with you too!!! I'm flattered to be the best agent you've worked with, and look forward to many more years of serving you. Thank you for your trust in me, my team, and State Farm. Best, -Richard"
Christopher Aristo
April 15, 2026
"Richard knows his stuff. Helped my wife obtain life insurance at an affordable rate when no one else could. I was so grateful to have been referred to him. Great agent!"
"Hi, Chris. Thank you for the 5-star review. It’s been a pleasure working with you and your family over the years. I was just as pleased as you guys were when we got her that life policy; it was an incredible opportunity! I look forward to working with you for many more years. Best, -Richard"
Justin Fleming
April 15, 2026
"Richard’s State Farm office has been there for us with our home insurance since 2021. They are always there to answer any question and to keep us up to date with any changes in the market, and opportunities to save money when they arise."
"Thank you for the 5-star review, Justin! It’s been a pleasure serving you and your family over the years. My team and I appreciate and are grateful for your trust in us. Best, -Richard"