State Farm® Insurance Agent Richard Pagano
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
The Oracle Of OPD
August 4, 2026
"I became a State Farm client 40 years ago at the age of 16 when I 1st Began driving and Richard and his staff who has insured my car's and house For at least 20 years has always provided a bit friendly friendly, helpfunreliable service.
We would all do well to have ourselves a good pastor, a good doctor, a good dentist, a good financial adviser and a good Insurance agent like Richard Pagano."
"Thank you for the kind words! It’s always a pleasure working with you, and my team and I look forward to many more years of service.
Best,
-Richard "
Veronica Perea
August 1, 2026
"Very good"
Maria Garcia
July 31, 2026
"They always go above and beyond in helping me with any issue. They’re respectful, kind, attentive, and listen to what I have to say, even though sometimes I don’t explain myself too clearly. Thank you for all the help."
"Thank you so much for your kind review, Maria!
It has truly been a pleasure working with you. My team and I are always happy to help, and I’m so glad you’ve felt listened to and cared for whenever you’ve reached out. We’re always here to answer your questions and help in any way we can.
Thank you again for your trust and support. We truly appreciate your business and look forward to being here whenever you need us—whether it’s auto, home, life insurance, or retirement planning. Just give us a call!
Best,
-Richard"
Mayra C Guerra
July 28, 2026
"la verdad si los recomiendo 100% hacen un muy buen trabajo, buen equipo, me ayudaron a resolver muy rápido a mis inquietudes y preguntas y resolvieron todo muy rápido. Gracias de verdad"
"¡Gracias por tu reseña de mi oficina de State Farm, Mayra! Es un placer trabajar contigo.
-Richard"
Cynthia Harper
July 28, 2026
"Very friendly and kind people"
"Thank you so much for updating your review, Cynthia!
My team and I truly appreciate your kind words and your continued trust. I’m so glad you’ve had a positive experience with our State Farm office. We work hard to provide friendly, responsive service, and it means a lot to know you took the time to update your review.
Thank you again for your business. We’re here whenever you need us—whether it’s auto, home, life insurance, or retirement planning. Just give us a call!
Best,
-Richard"
Susan McNabb
July 28, 2026
"Always there with quick reply fixing any situation"
"Thank you so much for your review, Susan!
My team and I truly appreciate your trust over the years. I’m glad we’ve been able to respond quickly and help whenever you’ve needed us. Being there for our customers when questions or situations come up is what we’re here for.
Thank you again for your support. We appreciate your business and look forward to being here whenever you need us!
Best,
-Richard"
Cindy Laughlin
July 24, 2026
"Richard Pagano and State Farm were a lifesaver for navigating the post retirement journey. They made it easy and affordable while connecting us to great State Farm Medicare insurance provider. It is a great feeling of comfort to know there is such high quality support."
"Thank you so much, Cindy!
Your kind words truly mean a lot to me. Retirement is an exciting new chapter, and I know it can also come with a lot of questions. I’m so glad I was able to help make the transition a little easier and connect you with the right Medicare coverage for your needs.
Thank you for trusting me and my State Farm office to help guide you through the process. Knowing you feel supported and have peace of mind is exactly what my team and I hope to provide every customer.
I truly appreciate your trust and your thoughtful review. It has been a pleasure helping you, and I look forward to being here whenever you need us!
Best,
-Richard"
Tina Ashton
July 21, 2026
"I highly recommend State Farm Insurance for all your policy needs. In my experience working with Richard and his staff is a pleasure, they always go way above and beyond my expectations. They are very responsive to questions and I do enjoy having a physical office I can go to with any question. My parents used them for well over 40 years and I continue using them as well. You get what you pay for and when an accident or loss happens they are there and genuinely really care about you. Just spoke recently with Laryssah to review coverages for my vehicle. She did and outstanding job explaining everything to me."
"Thank you for such an incredible review, Tina! It has been a pleasure serving you and your family over the years. Your parents too. We do our best to go above and beyond, because we know that’s what separates us from other insurance offices. 🙂Thank you for sharing your experience with my office.
Best,
-Richard"
Riley Clemmons
July 17, 2026
"Laryssah was absolutely phenomenal, she answered the phone so fast that I thought it was an AI answering machine, she was able to help process/pay my bill and get me back to work in under 3 minutes."
"Thank you for taking the time to leave my State Farm office a review, Riley!
I had to laugh at your comment about Laryssah answering the phone so quickly you thought she was an AI! 😊 I’ll be sure to share your kind words with her.
My team and I know your time is valuable, so we’re always happy to help our customers quickly and efficiently whenever we can. Thank you for your trust and for giving us the opportunity to help. We truly appreciate your business!
Best,
-Richard"
Riven Monster
July 4, 2026
"Requested via email auto insurance quotes for 2 potential auto purchases. Quotes were provided to me via email within an hour or two. Prices were better than I expected."
"Thank you for taking the time to leave my State Farm office a review!
I’m glad my team was able to get your auto insurance quotes over to you quickly while you were shopping for your replacement vehicle. We know there’s already a lot to think about during that process, so we always try to make getting updated coverage and pricing as easy as possible.
Thank you for your continued trust in my office. We truly appreciate your business and look forward to being here whenever you need us!
Best,
-Richard"
Jaynette Lancaster
July 2, 2026
"I have been with the Richard Pagano Team for almost 2 decades. Nothing beats a great team and a team that actually cares about their clients... Everyone needs insurance of some kind, make sure you are working with someone that cares enough to care about you and your family needs like you do!!!"
"Thank you so much for your kind words, Jaynette!
It’s hard to believe it’s been almost 20 years! It has truly been a pleasure helping you and your family with your insurance needs over the years.
Your kind words mean a lot to me. My team and I work hard to make sure our customers know they’re cared for, and I’m grateful you took the time to recognize that. Building long-term relationships and being there when our customers need us is what it’s all about.
Thank you again for your trust, your loyalty, and for recommending my office. My team and I truly appreciate you and look forward to serving you for many years to come!
Best,
-Richard"
Nancy Carrillo
June 25, 2026
"They have been so helpful and are always there for me whenever I call"
"Hi, Nancy! Thank you for your review. My team and I appreciate it. We’re always here for you; just call, email, or text. Thank you for your business and support of my local State Farm office.
Best,
-Richard"
Vickie
June 19, 2026
"I have been with Richard Pagano State Farm
Office for many years. The staff is friendly and professional"
"Thank you for your review of my State Farm office, Vickie! It has been a pleasure working with you over the years - my team and I look forward to many more.
Best,
-Richard"
Laryssah Pizarro
June 16, 2026
"Want to be with an Agent who genuinely cares about you and your policies? Richard, is that Agent. He holds all my policies and I have never felt better. Thank you for the great service and for being a wonderful Agent!"
"Thank you, Laryssah!
Your review means a great deal to me. I truly appreciate the trust you’ve placed in me over the years and the opportunity to help protect what’s important to you.
One of the most rewarding parts of being an agent is building lasting relationships and helping customers feel confident in their coverage decisions. I’m grateful for your kind words and for recognizing the level of service my team and I strive to provide every day.
Thank you again for your support, trust, and friendship. It’s a privilege to be your agent, and I look forward to serving you for many years to come.
Best,
-Richard"
kidd
June 12, 2026
"Im writing this out of appreciation for Chris and Heaven they are great insurance agents and always go above and beyond for me. I recently spoke to Chris and he helped me out a lot and gave me powerful insight into insurance logistics. Everyone I know needing insurance is recommended."
Charlotte Alvarez
June 12, 2026
"Richard has been my Insurance Agent for a few years now. He has helped me with my homeowners insurance as well as my cars. I get great service. He responds promptly to emails . There is such an advantage to having a real Insurance Agent. I recommend Richard Pagano."
"Hi, Charlotte!
Thank you so much for the kind review. It’s been a pleasure working with you over the years on your homeowners and auto insurance.
I’m glad to hear you’ve had a great experience with my office and that we’ve been responsive when you need us. My team and I work hard to make insurance as easy as possible, and we truly appreciate the trust you’ve placed in us.
Your comment about the value of having a real insurance agent really resonates with me. When questions come up or life changes, it’s nice to know you're not reaching out to a call center across the globe; that there’s someone local that knows you and can see you in person.
Thank you again for your recommendation and continued support. My team and I look forward to serving you for many more years.
Best,
-Richard"
Christian Sermeno
June 10, 2026
"I’ve been a customer with State Farm for quite a while, and my experience with Richard Pagano and his team has been excellent. Richard is knowledgeable, professional, and always takes the time to explain coverage options and answer any questions I have. It’s clear that he genuinely cares about his clients and wants to make sure they have the protection that’s right for their needs.
Whenever I’ve needed assistance, Richard and his office have been responsive, friendly, and easy to work with. It’s reassuring to know I have an agent I can trust who is always willing to help. I highly recommend Richard Pagano’s State Farm office to anyone looking for reliable insurance and outstanding customer service."
"Thank you, Christian, for taking the time to leave such a thoughtful review and for placing your trust in me and my team over the years.
It means a lot to hear that you’ve had an excellent experience with our office. I believe insurance is about more than just policies—it’s about helping customers understand their options, feel confident in their coverage decisions, and know they have someone they can count on when questions come up.
I’m especially grateful for your kind words about our responsiveness and customer service. My team and I work hard to make every interaction helpful, professional, and personal, and it’s rewarding to know that effort has made a difference for you.
Thank you for recommending our State Farm office to others looking for reliable auto insurance, home insurance, and personalized service. We truly appreciate your loyalty and look forward to continuing to serve you for many years to come!
Best,
-Richard"
Roxana Sotomayor
May 27, 2026
"We have been with State Farm for 30 years now. Dealing with Richard Pagano and the staff has been a pleasure. It is important that the agents know and care about their clients and Richard does just that. Hope he will be around for many more years to come!"
"Thank you so much, Roxana, for your kind words and for trusting me and my team with your insurance needs. Hearing that working with our State Farm office has been such a positive experience truly means a lot to me.
Building long-term relationships and making sure our customers feel known, valued, and cared for has always been the most important part of what I do. I’m grateful for the opportunity to help protect your family through the years with your insurance needs, and I appreciate you recognizing the care and attention my team provides every day.
Thank you again for your loyalty, support, and thoughtful review. I look forward to being here for you for many more years to come!
Best,
-Richard"
thomas zielin
May 27, 2026
"Excellent service consistently. We’ve used Richard Pagano and his team for years for both home and auto insurance. We had to file a claim last year for a hit and run while parked and they got our truck fixed at our preferred auto shop that turned out to be their contracted shop also. Great service with a rental car all coordinated for me. Thanks, I appreciate you guys taking care of us when needed."
"Thank you, Thomas, for taking the time to share this thoughtful review—and for being a long-time customer of my State Farm office.
My team and I are grateful for your continued trust in us for your State Farm auto insurance and home insurance needs. It means a lot to hear that we’ve been able to deliver “excellent service consistently,” especially when it matters most during a claim situation.
Hit-and-run claims can be frustrating, and we’re really glad our team was able to help coordinate your repair through your preferred auto shop, along with getting your rental vehicle set up and keeping the process as smooth as possible. Making sure you’re back on the road quickly and with minimal stress is exactly what we aim for in every claim experience.
We truly appreciate you highlighting both the service and the care from our team—that kind of feedback helps reinforce why we do what we do every day here in insurance and claims support.
Thanks again for your continued loyalty, and for sharing your experience in a review. My team and I look forward to being here whenever you need us next.
Best,
-Richard"
LaShun Shumake-Ward
May 23, 2026
"I have been with State Farm for 24 years and Richard Pagano has been my agent for 22 years. I cannot thank Richard Pagano and his amazing staff enough for the exceptional service they provide for me and my family. Always professional, prompt with returning calls and answering questions. My agent has always provided me with great customer support when it came to my car insurance, home insurance and life insurance policy’s, he has never steered me wrong, always had an ear to listen if I had concerns. Mr Pagano is always timely and efficient, he looks out for his clients best interest. If there is a rate increase, he contacts me to schedule an appointment to discuss. I am very confident in my coverage choices. I would like to also say that he provides Wonderful service to my grown daughters. Every Birthday and Holidays we always receive a card of appreciation."
"Thank you so much, LaShun, for your incredibly kind words and for trusting my State Farm office for more than two decades! My team and I truly appreciate your loyalty over the past 24 years and are honored to have served you and your family for so many of those years.
Providing dependable customer service, clear communication, and personalized insurance guidance for your auto, home, and life insurance needs is always our goal. It means a lot to hear that my team’s responsiveness, professionalism, and care have made a positive impact over the years.
I’m grateful for the opportunity to help protect what matters most to you and your daughters, and I look forward to continuing to be here whenever you need us. Thank you again for your support, your trust, and for taking the time to share your experience with my State Farm agency!
Best,
-Richard"
Sue Harrington
May 22, 2026
"I have been handling my father's estate and everyone I've dealt with has been so helpful, friendly and easy to deal with. I really appreciate them!!! Thank you all for making this hard time so much easier!!!"
"Hi, Sue!
Thank you for your review of my State Farm office. I’m delighted to hear your experience with my office has been a friendly and easy one. We know estate matters can be difficult, and try to simplify the process as much as possible.
Again, thank you for your review.
Best,
-Richard "
John Marín
May 17, 2026
"Working with Richard Pagano has been an absolute pleasure. He provided top-notch, professional service and helped me navigate my insurance options with ease. He is highly responsive, trustworthy, and expert in his field. I am very impressed with the quality of service from his State Farm office and would definitely recommend Richard to family and friends for any insurance needs."
"Thank you for your review of my State Farm office, John! My team and I strive for professionalism, trustworthiness, and responsiveness at each interaction. I’m glad we met the mark! It has been wonderful working with you and we look forward to many more years.
Best,
-Richard"
J G
May 8, 2026
"Richard P. and staff are the best and always available when I call or email. I have been with the company for over 3 years and the customer service has not changed. Top notch for car insurance and renter's insurance. Statefarm is a good company but their agents and staff make Statefarm a great company.
Follow Up:
After 2 years of leaving this post I can say my review remains the same. This office has an exceptional team. Marielena always answers my call and assist with all concerns about my policy. I couldn't ask for better customer service. The call anytime standard is concrete at Richard Pagano's office for customer service. Richard will also follow up directly and answer all questions about my policy. I am grateful for the customer service and knowledge of this team. I trust Richard Pagano and his team to provide excellent customer service and knowledge about my policy. My business will remain with State Farm."
"Hi, Jeanette!
Thank you for your review and kind words. It has been an absolute pleasure for my team and I to work with you on your car and renters insurance. We look forward to many more years of serving you.
Best,
-Richard"
Fernando TRUJILLO
May 8, 2026
"I’ve been with State Farm for many years!
Customer service was the best! I’m sending a big thank you to the State Farm team. Unfortunately they no longer have home owners insurance so I had to go somewhere else! If by chance they happen to start having home owners insurance I would definitely go back to State Farm.
Respectfully,
Fernando Trujillo"
"Hi, Fernando!
Thank you for the amazing 5-star review and for your loyalty to my State Farm for many years. My team and I truly appreciate you and the trust you’ve placed in us here in Antioch, CA.
We’re sad to see you go and understand why you had to go elsewhere for homeowners insurance. When State Farm homeowners coverage becomes available again, we’d love the chance to earn back your business.
Best,
Richard"
SPS Painting
April 19, 2026
"Mr. Pagano has been helping my family and me with all our insurance needs for our homes and vehicles for over 10 years. Great customer service very knowledgeable Mary is always great very helpful. Very polite again thank you to all the team there."
"Thank you for your review of my State Farm office. It has been a pleasure working with you and your family. My team and I look forward to serving you for many more years on your home insurance and car insurance.
Best,
-Richard"